|
Robert's Thoughts
I whole heartedly agree with your observations. It's not just a local problem, its everywhere. There are a few exceptions but they are few and far between. I've been a salesman most of my life. The customer is who pays your salary. Most employees do not realize this fact. The sad part is most of these problems could be alleviated with proper training and motivation. But it's just a fact that most employees consider themselves underpaid (as some surely are). Because of this fact they do what is necessary to get by and nothing more. It's a sad state of affairs but fact.
Another contributing factor to the problem is our educational system does not prepare anyone for life on the outside. Our public school systems have turned into diploma factories. Whether you actually learn something is not important as long as you're in school to generate tax dollars for the system. I have seen plenty of kids come looking for a job that can't even read or write. And spelling, well don't even get me started on that!
Another factor is the lack of a work ethic! When I was raised I was taught that any job you undertake should be done to the best of your ability. Today's youth lack this work ethic. The "world owes me a living" attitude is part of the problem. Nobody has taken the time to show these people that hard work will achieve more than doing just getting by. Therefore when you hire these types you get an untrained, uneducated, worker that doesn't know what's expected of them. A major problem with that is management! They promote the ass kisser's and harangue the good workers. The "Big Box" stores are the worst in this respect, that's why the employee turnover is so great.
Do your best and nobody can fault you. If they do it's their loss.
The Boss
Author: Unknown
There is only one boss. Whether a person shines shoes for a living or heads up the biggest corporation in the world, the boss remains the same. The boss is the customer. The customer is the person who pays everyone's salary and who decides whether a business is going to succeed or fail. The customer doesn't care if the business has been around for 100 years or a week. The minute the business starts treating him badly, he'll start to put it out of business!
The customer has bought and will buy everything you have or ever will have. He's bought all of your clothes, your home and your car. He pays your bills and for your children's education and he pays in exact proportion to the way you treat him. The man who works deep inside a big warehouse or in a retail store might think he's working for the "Company" that writes his paychecks, but he's not! He is working for the person that buys the products that the "Company" offers. In fact, the customer can fire everybody in the company from the President on down. He can do it by simply spending his money somewhere else.
Some of the largest companies that had flourishing businesses a few years ago are no longer in existence. They couldn't or didn't satisfy the customer. They forgot who the Real Boss was!
|
